Terms of Service

These terms of service set out the rules for using uk.velnoxe.com. By browsing this website you accept them. They sit alongside our Terms & Conditions for orders.

1. Using this website

You may browse, search and use the basket and wishlist features for your own personal, non-commercial use. You agree not to misuse the site, attempt to gain unauthorised access to it, scrape it at scale, or use it in a way that disrupts service for others.

2. Accuracy of information

We work hard to keep product information, prices and availability accurate. Errors can occur. Where an error affects your order we will contact you before proceeding, and you may cancel at no cost.

3. Ordering and payment

Orders are completed on WhatsApp. This website does not process payments and no card details are collected here. Payment is arranged directly with you once your order is confirmed.

4. Basket and wishlist

Your basket and wishlist are stored in your own browser on your device. Clearing your browser data will remove them. We cannot recover a basket or wishlist that has been cleared.

5. Third-party links

This website links to third-party services, including WhatsApp and our parent site velnoxe.com. We are not responsible for the content, availability or privacy practices of third-party sites.

6. Availability of the website

We aim to keep the site available at all times, but we may suspend it for maintenance, updates or reasons outside our control. We are not liable for any loss caused by the site being unavailable.

7. Intellectual property

All content on this website is owned by us or used with permission, including our name, logo, product photography, text and page design. You may not copy or reuse it commercially without written permission.

8. Liability

Nothing in these terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, and your statutory rights as a consumer. Subject to that, we are not liable for indirect or consequential losses arising from use of this website.

9. Privacy

Our Privacy Policy explains how we handle personal data when you use this website or contact us.

10. Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

11. Contact

Questions about these terms? Email info@velnoxe.com or message us on WhatsApp at +86 139 5003 2294.