Customer care
Contact Us
The quickest way to reach us is WhatsApp. Send us a message with the pair you are interested in and your UK size, and we will reply personally.
Customer support
| +86 139 5003 2294 | |
| info@velnoxe.com | |
| Business hours | Monday to Friday, 9am–5pm (UK time) |
| Response time | Usually within 24 hours on working days |
| Company | Xiamen Kelu Trading Co., Ltd. |
What to include
- Your order number, if you already have one
- The product name, colour and your UK size
- Clear photos for any damage, defect or sizing issue
- Your delivery postcode so we can check expected timings
We do not take payment by phone, email or social media. Any payment is arranged directly with you in our WhatsApp conversation once your order has been confirmed.
- Free UK delivery
Tracked delivery on every order, 7–11 working days. - 30-day returns
Unworn and in original packaging — see our returns policy. - No online payment
Order on WhatsApp. Nothing is paid on this website. - Sizing help
Send your foot length and we will confirm the right size.