Shipping Policy

Delivery to the UK is free on every order, with tracking included. Here is exactly how and when your order arrives.

1. Delivery to the UK

Cost: free delivery on all UK orders.
Estimated delivery: 7–11 working days from dispatch.
Processing time: 1–2 working days before dispatch (longer at weekends, bank holidays and during promotional periods).
Tracking: included on every order. Tracking details are sent to you once your parcel is on its way.

2. Where we deliver

We deliver to addresses in England, Scotland, Wales and Northern Ireland. We also deliver to the Channel Islands, the Isle of Man and many international destinations — message us on WhatsApp with your address and we will confirm delivery before you order.

Please make sure your address is complete and correct, including your flat or unit number and postcode. We cannot redirect a parcel once it has been dispatched.

3. Dispatch and delivery estimates

Delivery estimates start from the date your order is dispatched, not the date you place it. Estimates are given in working days and exclude Saturdays, Sundays and bank holidays.

Occasionally, delivery can take longer than expected because of carrier delays, high seasonal volumes or customs procedures. If your parcel is delayed we will keep you updated and chase the carrier on your behalf.

4. Tracking your order

When your order is dispatched we will send your tracking number and link by email and/or WhatsApp. Please allow 24–72 hours for tracking information to become live, as carriers sometimes take a little time to register a new consignment.

If tracking has not updated for 1–2 working days, this is usually a temporary pause while the parcel moves between carriers. If there is still no movement, contact us and we will investigate.

5. Duties, taxes and VAT

Prices shown on this site include VAT where applicable. Duties and import charges for UK orders are included in the price you agree with us in your WhatsApp order, so there is nothing extra to pay on delivery.

6. Split deliveries

If you order more than one pair, they may be dispatched separately so that you receive each item as quickly as possible. There is no additional delivery charge when this happens.

7. Failed deliveries

If a carrier cannot deliver because nobody is available, they will normally leave a card or send a message explaining how to rearrange delivery or collect from a local depot. If a parcel is returned to us because delivery could not be arranged, we will contact you to agree next steps.

8. Lost or stolen parcels

If tracking shows your parcel is still in transit or appears lost, contact us and we will open an investigation with the carrier. If tracking shows the parcel was delivered but you cannot find it, please check around the delivery address, ask other members of the household, and contact the carrier with the tracking number.

9. Questions about delivery

Message us on WhatsApp or email info@velnoxe.com with your order number and postcode and we will check the status for you.

Check my delivery